Fast local response
Last updated September 2026
You are not calling a call center. The people who answer are the people who cut the grass and push the snow.
Who answers
Texts, calls and estimate requests go to the same local crew that services the property. There is no call center or dispatch layer between you and the work.
How we handle requests
Estimate requests are reviewed in the order they arrive. You get either a clear price or the one or two questions we still need answered.
Our aim is to reply the same day for requests received before 6pm, and the next morning for requests received after that.
When we are on route
If we are mowing or clearing snow, replies come between stops or at the end of the day. We would rather give you an accurate answer than a rushed one.
Storms and peak weeks
During snow events and the spring growth rush, active route work comes first and replies can take longer. We do not promise a fixed response time we cannot keep in a storm, and we will tell you plainly when we are behind.
Existing customers
Problems with a completed visit are handled first, ahead of new estimate requests. See our Satisfaction Guaranteed policy for the 48-hour window.
Fastest way to reach us
Text 440-539-5728 with the address and a photo. That is the quickest path to a real answer, and it gives us what we need to price the job. Phone lines are answered Mon–Sun, 8am–8pm.
What this is not
This policy describes how we work. It is not a guaranteed response or service time, and it does not create any emergency service obligation.
Questions about this policy?
Text us and a real person from the crew will answer.
Our other promises