Service agreement & disclosures

Scope of work

Work is limited to what is listed on your proposal or invoice. Anything outside that scope is quoted separately and is not performed without your approval.

Property access

You agree to provide safe access on the scheduled day, including unlocked gates, and to keep pets indoors and remove toys, hoses, furniture and other obstacles from the work area. If we cannot access the property, a trip charge may apply.

Weather and scheduling

Lawn service days may shift due to rain, saturated ground or equipment issues. We service in route order and will complete missed visits as soon as conditions allow.

Snow service is triggered at the depth stated in your agreement. During large or back-to-back storms, service is performed in route priority order and multiple passes may be required.

Snow removal disclosures

Snow and ice conditions can be hazardous even after service. Plowing, shoveling and salting reduce but do not eliminate the risk of slips, refreeze or black ice.

You agree to mark or identify fragile items near the driveway — sprinkler heads, landscape lighting, pavers, edging, downspouts and decorative stone — before the season. We are not responsible for damage to unmarked items concealed by snow, or for normal surface wear from plowing and ice melt.

Existing property conditions

We are not responsible for pre-existing damage, buried utilities or irrigation not marked before work begins, or for plant loss caused by disease, drought, insects or conditions outside our control.

Damage and claims

If we damage something, tell us within 7 days of the service date so we can inspect and correct it.

Payment terms

Invoices are due on the terms shown on the invoice. Recurring service continues until either party cancels with notice. Seasonal snow contracts are billed as scheduled regardless of snowfall totals, because the price reflects reserved route capacity.

Satisfaction

If something is not right, contact us within 48 hours of service at 440-539-5728 or hello@mowmagiclandscaping.com and we will return to correct it.